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Common problems

Trezor Shop payment options

Learn about the different payment options on Trezor Shop

Third party wallet connectivity issues

Learn how to troubleshoot common connectivity issues with third party wallets

Trezor Suite trade issues

Common issues exchanging in Trezor Suite application

Where to buy Trezor

Learn where and how to buy a Trezor hardware wallet

Warranty & Refund policy

Learn about the warranty & refund polices for Trezor Shop

Privacy policy

Our Privacy Policy and how we handle customer data

How to cancel an order

Learn how to cancel an order placed on Trezor Shop

Confirmation email not received

What to do if you have not received your conformation email from Trezor Shop

Card payment issues

Troubleshooting steps for issues with card payments on Trezor Shop

Where is my package?

What to do if you shipment from Trezor Shop is delayed

Customs fees

Information about customs fees on orders placed from Trezor Shop

Technical issues

Device Issues

Device Issues

Connect and update your Trezor.
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Trezor Suite Issues

Trezor Suite Issues

Solve your access, funds, and passphrase issues.
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Coins & Tokens

Coins & Tokens

Get answers to common issues with coins and tokens
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Third Party Wallets

Third Party Wallets

Troubleshoot connectivity and linking issues.
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Orders & Shipping

Before you buy FAQs

Before you buy FAQs

Learn how & where to buy Trezor products.
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Orders & Payments

Orders & Payments

Resolve payment & transaction issues.
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Delivery & Tracking

Delivery & Tracking

Find out where your order is now.
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Warranty & Returns

Warranty & Returns

Get the details of our return and refund policy.
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